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Ensure live-stream links arrive in the inbox
Ensure live-stream links arrive in the inbox

How to set up a filter or add a contact that prevents FitGrid LIVE links from getting lost

Christina Pischel avatar
Written by Christina Pischel
Updated over a week ago

When you sign up for a live-streamed class, FitGrid sends you a confirmation email as soon as possible.

Then, about one hour before the scheduled start time of the class, we send you another email containing a unique access link. To ensure FitGrid emails arrive in your inbox every time, follow the step-by-step instructions for Gmail, Yahoo, Microsoft/Hotmail and AOL below.

If you're using the following emails, please click your provider below for instructions:

Gmail

Gmail uses machine learning to guess where you want these emails to go. Sometimes it'll send them to "Promotions" or even to "Spam." To prevent this from happening, you have to tell Gmail where you want these messages to go, so that it no longer has to guess.

How can you tell Gmail where you want these messages to go? Create a filter! Here's how:

  • In your Gmail account on a web browser, click on the settings icon within the search bar to set a filter

  • In the "From:" field, type "hello@fitgrid.com" for customers or "instructor-support@fitgrid.com" for instructors and click "Create filter" at the bottom.

  • On the next screen, mark "Never send it to spam," "Always mark it as important," and "Categorize as: Primary" and click "Create filter" at the bottom.

Yahoo

To ensure our emails deliver to your Yahoo inbox every time, we recommend that you add “hello@fitgrid.com” as a contact. Follow these steps outlined and documented in the images below:

  1. Login to your email in a web browser window

  2. Click the Contacts icon on the right hand side of the screen

  3. Click“+ Add a new contact” on the bottom of the screen

  4. Enter FitGrid’s contact details as “hello@fitgrid.com

  5. Click Save

Microsoft (Hotmail, MSN, Outlook and Live)

To ensure our emails deliver to your Microsoft (Hotmail, MSN, Outlook and Live) inbox every time, we recommend that you add “hello@fitgrid.com” as a safe sender. Follow these steps outlined and documented in the images below:

  1. Login to your email in a web browser window

  2. Click the Settings Gear icon on the upper right hand corner of the screen

  3. At the bottom of the tab that opens, click “View all Outlook Settings

  4. The “Mail” tab settings will open, click Junk Email

  5. Scroll down to “Safe senders and domains

  6. Click “Add” and enter “hello@fitgrid.com

  7. Click “Save” at bottom right hand side of the tab

AOL

To ensure our emails deliver to your AOL inbox every time, we recommend that you add “hello@fitgrid.com” as a contact. Follow these steps outlined and documented in the images below.

  1. Login to your email in a web browser window

  2. Click “Contacts” on the menu on the left hand side

  3. Click the new contact icon to the right of the “Compose” button

  4. Enter FitGrid’s contact as “hello@fitgrid.com

  5. Click “Add Contact

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