The FitGrid Class App knows which classes you have taken by connecting your Class App account to the email addresses you have on file with studios. When you add an email address associated with one or more studios, we send a confirmation email to that email address to guarantee that it’s actually yours. It is important to confirm the email on the device the App is installed on and not on a computer or laptop. If you try to confirm the email on a computer or laptop you will receive an error message.
If you are not receiving the confirmation email: In order to ensure emails from FitGrid are received, it is important to mark all messages from "email@example.com" as important. By doing this they always go to your primary inbox instead of getting automatically filtered. Here's a guide for how to make this happen in the most popular email servers. Also make sure emails have not been marked as spam.
If you receive an error saying the email address has already been confirmed: This may mean that email address has already been linked to a different Class App account. Email addresses can only be linked to one Class App account at a time.
You will need to remove this email address from all other Class App account before you can confirm it. Here’s how:
Log into your old Class App account. Tap on your picture in the upper-left corner of the app’s Home screen to access your settings. In the section labeled “Your Studios”, tap the ellipses (...) next to the email you wish to remove. Tap “Remove Email”.
If you are unable to access your old Class App account, contact the FitGrid Customer Service team at firstname.lastname@example.org.
Once your email address has been removed from all other Class App accounts, log into your new Class App account. Tap on your picture in the upper-left corner of the app’s Home screen to access your settings. Select “Add Email Associated With Studios” and enter your email address. Tap “Send Activation Link”. Then open your email inbox, locate the confirmation email, and follow the instructions enclosed.
Confirmed Email But Not Sure it Worked
If you have confirmed the email and the Class App has not refreshed, try logging out and back in. This will reload the app and you should be able to see your studio linked.