What benefits do consumers get by reserving through FitGrid?

  • Rewards: Consumers will earn free classes. (average $20 value per class)
  • Convenience: If a consumer sees a friend sign up for a class he/she can quickly and easily reserve that same class through the app.
  • Late Cancellation Warnings: The app will help consumers avoid late cancellation fees.
  • Charity: A portion of proceeds will be donated to charity.

Is there a FitGrid Membership I can join to save on fees?

We don’t currently offer a “membership,” but you can earn free classes through our rewards program. For every three classes you take at a studio you’ll earn a free class at a studio you’ve never visited before. (maximum 4)

If I cancel class will my service charge be refunded?

There are no refunds on service charges.

Will my service charge be refunded if my studio cancels class?

There are no refunds on service charges.

Will I be charged a service charge for free classes?

All reservations are subject to the service charge.

Will I be charged a service charge when I redeem my FitGrid reward class?

All reservations are subject to the service charge. The class itself is free but we still have to cover our costs. The good news is that it’s only $1.99.

If FitGrid is unable to place me in a class, will the service charge be refunded?

The service charge will not be refunded but may be credited toward your next reservation.

Can I cancel classes using the FitGrid Class App if I reserve them elsewhere?

Yes.

Did this answer your question?