When you sign up for a live-streamed class, FitGrid sends you a confirmation email as soon as possible.
Then, about one hour before the scheduled start time of the class, we send you another email containing a unique access link. To ensure FitGrid emails arrive in your inbox every time, follow the step-by-step instructions for Gmail, Yahoo, Microsoft/Hotmail and AOL below.
If you're using the following emails, please click your provider below for instructions:
Gmail
Gmail uses machine learning to guess where you want these emails to go. Sometimes it'll send them to "Promotions" or even to "Spam." To prevent this from happening, you have to tell Gmail where you want these messages to go, so that it no longer has to guess.
How can you tell Gmail where you want these messages to go? Create a filter! Here's how:
In your Gmail account on a web browser, click on the settings icon within the search bar to set a filter
In the "From:" field, type "hello@fitgrid.com" for customers or "instructor-support@fitgrid.com" for instructors and click "Create filter" at the bottom.
On the next screen, mark "Never send it to spam," "Always mark it as important," and "Categorize as: Primary" and click "Create filter" at the bottom.
Yahoo
To ensure our emails deliver to your Yahoo inbox every time, we recommend that you add “hello@fitgrid.com” as a contact. Follow these steps outlined and documented in the images below:
Login to your email in a web browser window
Click the Contacts icon on the right hand side of the screen
Click“+ Add a new contact” on the bottom of the screen
Enter FitGrid’s contact details as “hello@fitgrid.com”
Click Save
Microsoft (Hotmail, MSN, Outlook and Live)
To ensure our emails deliver to your Microsoft (Hotmail, MSN, Outlook and Live) inbox every time, we recommend that you add “hello@fitgrid.com” as a safe sender. Follow these steps outlined and documented in the images below:
Login to your email in a web browser window
Click the Settings Gear icon on the upper right hand corner of the screen
At the bottom of the tab that opens, click “View all Outlook Settings”
The “Mail” tab settings will open, click Junk Email
Scroll down to “Safe senders and domains”
Click “Add” and enter “hello@fitgrid.com”
Click “Save” at bottom right hand side of the tab
AOL
To ensure our emails deliver to your AOL inbox every time, we recommend that you add “hello@fitgrid.com” as a contact. Follow these steps outlined and documented in the images below.
Login to your email in a web browser window
Click “Contacts” on the menu on the left hand side
Click the new contact icon to the right of the “Compose” button
Enter FitGrid’s contact as “hello@fitgrid.com”
Click “Add Contact”
